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- Chat text reply
- Page push
- Automated presentation
- File download assistance
- Voice-over-IP conversation
121 Concierge Services
As the name implies, 121 Concierge Services offer personalized attention
for the visitors to your web site.
Our Call Center staff are trained to respond to the unique needs and
characteristics of your corporate web environment, so that the appropriate
and timely combination of Internet customer service media are deployed
during that magic moment when your visitor is present and engaged in
your web 'space'.
 Whether
the interaction calls for a chat text reply, a page push, the launch
of an automated presentation, the download of a file, or a Voice-over-IP
conversation, 121 Concierge Services are on-call with the Internet
media mix that delivers the satisfaction experience that differentiates
your company and builds that all-important lifetime customer loyalty.
Service Description
Your customer care solution can also include custom email management
and tailored campaigns for outbound and inbound email activity. A
tight integration and communication consistency with your web profile
is made possible because our technology platform integrates email
management and web response in the same Call Center application environment.
The agents who know your web personality are the same personnel who
manage your email marketing and customer service traffic.
 121
Concierge Services can also include web and email based sales and marketing
lead qualification, with dedicated communication channels established
with your own staff via email and telephone -- including mobile wireless
media contact for a powerful and competitive edge in Sales Force Automation.
Enhanced Concierge services can encompass specialty handling
such as foreign language communication and web/email crisis management.
You may want to establish an Internet-based emergency communications response
system to stand ready for implementation for sensitive issue management.
121 Internet Marketing has the capacity and experience
to provide your organization with a wide range of customer relationship
management solutions. If you want your response to be personal and in
real time, work with us.
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